Refunds & cancellation

Cancel or withdraw#

Cancel a subscription#

[to be completed: cancellation terms (BILLING.cancelAnytime)]

Withdraw from the contract#

If you are a consumer and the law gives you a right to withdraw (see below), write to [to be completed: contact email] with a clear statement, for example using the model form. We confirm receipt by email without delay.

How subscriptions renew#

• Paid plans are billed in advance for a month or a year, as you choose at checkout. Payments are processed by Stripe.
• A subscription renews automatically for the same period until you cancel it. On each renewal date the payment method on file is charged the price in force for your plan. The dashboard shows the next renewal date and amount.
• Registration is free. Your advertising budget is not part of the plan price; this page covers refunds of plan fees. Advertising budget terms for partner agency accounts are shown in the dashboard.

Refunds#

[to be completed: voluntary refunds (BILLING.moneyBackDays)]

If you were charged twice, or charged after a cancellation took effect, write to [to be completed: contact email] and we will correct it. Refunds go back to the original payment method through Stripe; your bank may take several business days to show them. Nothing in this section limits the statutory rights described below.

EU and UK consumers: 14 days to withdraw#

If you live in the EU or the UK and buy as a consumer (not for your trade, business or profession), you may withdraw from the contract within 14 days of the day it is concluded, without giving any reason.

• To withdraw, tell us clearly before the 14 days end, by email to [to be completed: contact email] or with the model form. Sending it before the deadline is enough.
• If you asked us to start the Service during the withdrawal period, you pay an amount proportionate to what was provided until you told us you were withdrawing.
• We refund all payments received under the contract without undue delay and no later than 14 days after we receive your notice, using the same means of payment, at no cost to you.

Brazil: 7-day right of regret#

Consumers in Brazil who contract online may withdraw within 7 days of the contract (Código de Defesa do Consumidor, art. 49). Any amounts paid are refunded in full and without delay, and we ask Stripe and your card issuer to cancel or reverse the charge (Decreto nº 7.962/2013, art. 5).

Argentina: botón de arrepentimiento#

Consumers in Argentina may revoke the contract within 10 calendar days of it being concluded, at no cost (Ley 24.240, art. 34; Código Civil y Comercial, arts. 1110–1113). The "Cancel or withdraw" link in the footer of every page (on the Spanish pages, "Botón de arrepentimiento") leads here. Within 24 hours of your request we send you, by the same means, a revocation code. You can also cancel (dar de baja) the subscription by the same channel you used to subscribe.

Mexico, Colombia and Chile#

• Mexico. You keep every right the Ley Federal de Protección al Consumidor gives you, including cancelling the service and receiving clear information about it. The Procuraduría Federal del Consumidor (PROFECO) is the competent authority.
• Colombia. For distance sales you may withdraw (derecho de retracto) within 5 business days of the contract, unless the service has already begun with your agreement; refunds are made within 30 calendar days (Ley 1480 de 2011, art. 47). The rules on reversal of payments in art. 51 also apply.
• Chile. For contracts concluded at a distance you may withdraw within 10 days, under art. 3 bis of Ley 19.496 and the exceptions it sets.

Model withdrawal form#

Contact#

Questions about billing, cancellation or refunds: [to be completed: contact email].